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Customer Service

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Help

How to join

1. Click on the [Register] link and complete the form in order to create your account.
2. Once your account is created, you can immediately benefit from our membership privileges such as Welcome Coupon and Reward Points.
3. Your information is securely saved on our site, and it saves you all the hassle of filling out your billing and shipping information every time you place an order.

For questions, please e-mail at en@ssumj.com and we will get back to you promtply.

How to order

Step 1: Browse products
Step 2: Add products to your shopping cart
Step 3: Log in with a member ID or proceed as a guest checkout
Step 4: Fill in the order form
Step 5: Proceed with payment
Step 6: Complete the order and you will see the order number

For questions, please leave an inquiry or e-mail at en@ssumj.com.

Payment

We accept the following forms of payment:


1. Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
2. UnionPay


For questions, please leave an inquiry or e-mail at en@ssumj.com.

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : When applying differential amount between purchase price and shipping fee: Shipping fee will be set according to total purchased price.
  • Delivery Time : 7 - 10 days
  • Please take into consideration that some products may take additional time for delivery and processing.


    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center at en@ssumj.com if you would like to request an exchange or return on your order.

     

    - Shipping will take 7 to 10 business days (for in-stock items), but it may take longer for some items
    - It may take 2 to 3 days before EMS tracking information becomes available


    [Shipping Rate]


    Orders over $200 : Free Shipping

    Orders $100~$200 : $10

    Orders under $100 : $20 


    [Track Your Order]


    Worldwide: http://www.track-trace.com/post
    USA : https://tools.usps.com
    Canada : http://www.canadapost.ca
    Australia : http://auspost.com.au/track

     

    [Customs and Duties]


    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.


    For questions, please leave an inquiry or e-mail at en@ssumj.com.

Returns & Exchanges

CANCELLATIONS, RETURNS, EXCHANGES AND MISSING ITEMS

CANCEL AN ORDER

You may still cancel your order under the following circumstances:
- If it is still on a ‘Pending’ status.
- if your order is on a ‘Queued for Shipment’ status, you will need to contact our Customer Service to process your cancellation request.
- If the item you ordered is out of stock.
- If the order has been stuck for more than 10 days after successfully paying the item and no notification was sent explaining the delay.

RETURN AN ITEM

We accept returns if:
- You received an item different from your order.
- You received a defective or damaged item. 

Please take note that these items are NOT considered as defective:
- Items that are originally manufactured without tags or labels.
- Items with creases that may be caused from shipping.
- Items with unsatisfactory/incomplete finish due to mass production.

We do NOT accept returns if:
- You are returning shoes, bags, or accessories.
- The item(s) got damaged due to your own mishandling.
- Your return request was disapproved by our staff after further investigation. 

How to return an item:
1. All items must be returned in their original condition, including any tags or packaging, even if the item is defective.
2. Your return or exchange request must be made within 7 days of receiving your order.
3. Your return or exchange request SHOULD contain ALL of the following information:
- photo of the received item
- product code
- order number
- your full name
- your SSUMJ user ID
- reason for the return
4. SSUMJ should receive your returned items within 10 working days and a customer service representative should get in touch with you shortly via phone or email. 

Reminders:
- Return requests that are shipped to us without prior notice will not be accepted. 
- Shipping fees will be paid by the company if the return request is caused by our fault. If EMS Cash on Delivery is not possible, you can scan the return receipt and either mail the item to us or post a photo on the website forum. Shipping fees will be refunded once the returned item has arrived. 

MISSING ITEMS

- If there is a missing item from your order, please contact our Customer Service by phone or through inquiry on the same day that you received your order. 
- Please keep all the contents of the package including boxes and/or plastic bags until you are instructed otherwise. 


For questions, please leave an inquiry or e-mail at en@ssumj.com.

Refunds

1. It takes 3 to 5 business days to issue a refund for a returned or cancelled order.
2. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

For questions, please leave an inquiry or e-mail at en@ssumj.com.

Other

Earn Reward Points for Purchases:
1% of your order amount will be issued to your account 7 days after your order has been delivered


Earn Reward Points for Product Reviews:

You will be rewarded for leaving reviews of your purchased items as follows:

- $1.50 for text reviews

- $3.00 for photo reviews

 

Minimum Order Requirement:

You can redeem your Reward Points with a minimum purchase of $30.

 

Reward Points Expiration:
1. Pending Reward Points will be automatically terminated when the relevant order has been either cancelled or returned.

2. Your Reward Points will be expired when you delete your account.

3. Reward Points will expire if there is no newly issued Reward Points for 3 years.


For questions, please leave an inquiry or e-mail at en@ssumj.com.




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